Clear before you book

Z Express policies

The practical details for booking, changing, and enjoying your Zolo Z Express stay.

Booking and payment

Full payment is required to confirm a booking. Razorpay currently supports the available card, net-banking, UPI, and wallet options.
A confirmation is shown after successful payment. Please review the guest, property, and stay dates immediately.

Cancellation and refunds

Cancellations made at least 24 hours before check-in qualify for a full refund.
Cancellations within 24 hours of check-in and last-minute bookings are non-refundable.
Booking changes can be requested until 24 hours before check-in and remain subject to room availability.

Check-in and check-out

Standard check-in begins at 1 PM and check-out is by 11 AM. Early check-in or late check-out may carry an additional charge and depends on availability.
Every guest must present a valid government-issued photo ID at check-in.
Unused nights after an early departure are not refundable.

Guest responsibilities

The occupancy limit shown for the selected room must be followed. Unregistered guests are not permitted overnight.
Smoking and alcohol consumption are not permitted on the property. Damage or exceptional cleaning may be charged separately.
Guests are responsible for personal belongings and must follow property safety and quiet-hour guidance.

Property-specific conditions shown during checkout take precedence where they are more restrictive. For assistance, contact Zolo before your scheduled check-in.